Big Rig Bassin’ stands behind the quality of everything we sell and hope you’re happy with your product. If you’re unsatisfied with products you purchased direct from our website (www.bigrigbassin.com), you can return your item(s) as follows:
All returns must be initiated through our Return Portal. Please follow the link to begin the return process. If you have any questions regarding your return or exchange- please contact us at returns@bigrigbassin.com to speak with a customer service team member.
Visit the online Return Portal
Enter Order Number, enter Zip Code, and click Look Up Order
Choose which items to return by selecting the appropriate box(es)
Choose the Return Reason from the dropdown menu and click Submit Request
If your return falls within the authorized time frame, you will be taken to a Return Confirmation screen.
Click Print Return Label to print from home
Place a copy of your Receipt or Packing Slip in the original box with all selected products
Place the Return Shipping Label on the original packaging material and drop it off at your local UPS location
Upon receipt of your return, we will inspect the item(s) and process your credit (excluding original shipping fees, if applicable) within 14 business days.
For returns due to quality issues, please see our Warranty Page.
Big Rig Bassin’ stands behind the quality of everything we sell and hope you’re happy with your product. If you’re unsatisfied with products you purchased direct from our website (www.bigrigbassin.com), you can return your item(s) as follows:
All returns must be initiated through our Return Portal. Please follow the link to begin the return process. If you have any questions regarding your return or exchange- please contact us at returns@bigrigbassin.com to speak with a customer service team member.
Upon receipt of your return, we will inspect the item(s) and process your credit (excluding original shipping fees, if applicable) within 14 business days.
For returns due to quality issues, please see our Warranty Page.
Fill out a help form on the
Contact page.
Send us an email at
support@bigrigbassin.com
Send us an email at
support@bigrigbassin.com
Send us an email at
returns@bigrigbassin.com
Send us an email at
warranty@bigrigbassin.com